Using a professional phone system for your small business is important, if only for the fact that it will serve as a vital point of communication between you and your customers. But how do you choose a phone system that is just right for your particular type and size of business? Of course, the best way to start is with a good knowledge of the various options you have.


These days, you will find four main types of commercial Yealink Phones systems on the market. Let's start off with what is perhaps the most familiar to us, the Private Branch Exchange (PBX) system. PBX systems are those which are generally housed in massive cabinets and come with dedicated operators. But there are PBX systems that are smaller and specifically designed for small businesses. While these systems increase in popularity, they have decreased in cost too, so they could be a good choice for your small business.


The key PABX Systems is another popular type of business phone system that could be right for any small to mid-size business. This is equipped with a key system unit (KSU), whose job is to control all other phones in a single network. It is the KSU that controls each phone's features and functions, such as voicemail, and makes sure that only one party will be able to use one line at a time.


Over the last few years, the PBX system has become highly similar to the key system when it comes to features and functionality. When a phone system has both PBX and key system features, it is called a hybrid and it has more versatility compared to each of the systems working individually.


If your small business only has a maximum of 10 employees, the best choice for you might be a KSU-less system. This system is composed of typical KSU phones with the same functions and features, but there will be no central unit. One of the best things about KSU-less systems is that they are not fixed into the building as opposed to other types of phone systems. Because the technology is embedded in the phones themselves, you will have no problems about mobility in case your business moves to a new location.


A relatively new addition to the world of small business phone systems is known as voice over Internet protocol or VoIP. Instead of using phone lines, VoIP phone systems operate on a broadband connection. VoIP costs are lower but call quality is a lot better when compared to traditional phone systems.



In the end, the type of phone system you should get will depend on the needs and requirements of your small business. But make sure you think beyond today. and consider the future needs of your growing business. In other words, find a system that will be scalable.